RETURNS & REFUNDS
If you’re not satisfied with an item you purchased, you can initiate a return within 14 days of your order delivery. Items that have been used or modified in any way cannot be returned.
Please email firstname.lastname@example.org with your name, and reason for return to request your RA Number. All returns must include an RA#. All return requests are processed during standard business hours M-F, 9 am-5 pm PT.
All items that come in boxes must be returned with the original packaging intact and undamaged condition to an address provided to you. Returns must be picked up and in transit no more than 20 days from the delivery date and must include all instructions, pieces, etc.
Refunds will not be given for the shipping costs, even if you receive "Free Shipping". You will be responsible for shipping costs both ways. This applies to all products, including tables. Returned goods must be shipped with freight prepaid via US Postal Service, UPS or FedEx, or an LTL freight company of your choice (for oversized items, such as tables). You will be responsible for shipping any return freight back to the warehouse. Atomic Game Store is NOT liable for lost or damaged returned parcels. Please consider purchasing shipping insurance when shipping back to the warehouse.
The refund will be processed once the items have been received at the warehouse in good condition. The refund will be credited back to the original form of payment.
Please see our "Damaged & Defective Goods” Policy if your item has shipping damage or is defective.
Brands Restocking Fee + Return Policy
For orders returned for other reasons other than a defective item, we offer a complete refund minus all shipping costs (see below) and a 28% off the purchase price restocking fee for all items.
The restocking fee will be 34%.
Holland Bar Stool Co.
All Pool Tables with Logo Cloth, Pool Tables with Plain Cloth, and Shuffleboard tables are considered custom products and are non-returnable.
All other products have 28% restocking fee, 10 days to open a #RMA and must have the item back to warehouse by day 14 for items still in their original packaging.
Please note that if you are using the White Glove Service - products will be non-returnable.
DAMAGED & DEFECTIVE GOODS
If any items are damaged or missing from the carton(s), please report this to us within two (2) working days of receipt of shipment. If you receive damaged or open carton(s), a separate claim must be filed with the carrier within two (2) business days. Be sure you sign "subject to inspection and verification" and "Damaged" upon receipt of such carton(s).
Any boxes arriving damaged or open must be reported to the carrier immediately. Shortages must be reported to us within two (2) business days of receipt of the shipment, or no credit can be given.
If the returned merchandise is damaged from shipping, contact us at email@example.com with your name, order #, and 3-5 pictures of the damaged areas. You will be provided with an RA# and further instructions.
If you receive a defective item, you must report it to us within two (2) business days. Do not assemble the damaged item in any way, and do not throw away any packaging/pallet. The manufacturer requests all damaged items to be in their original packaging and not used.
If the returned merchandise is factory defective, contact us within 2 business days at firstname.lastname@example.org with your name, order #, and 3-5 pictures of the defect. You will be provided with an RA# and further instructions.
Failure to report damages within 2 days will disqualify you from product and/or parts replacements. These timeframes are mandated by 3rd party carriers and ATOMIC GAME STORE CANNOT override those timeframes or override such policy.
For manufacturer defects, faulty parts and unit replacements are offered. If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy.
All orders canceled within 1 hour of purchase or billing and before shipping will be assessed a 28% restocking fee. If you would like to cancel and your order has not been shipped or prepared for shipment, you will receive a full refund minus all shipping costs and a 28% restocking fee. Refunds will only be issued to the original credit card you used when placing your order.
All orders canceled within 1 hour of purchase or billing and before shipping will be assessed a 34% restocking fee. If you would like to cancel and your order has not been shipped or prepared for shipment, you will receive a full refund minus all shipping costs and a 34% restocking fee. Refunds will only be issued to the original credit card you used when placing your order.
Please measure the necessary space requirements etc., before purchasing!
We reserve the right to cancel any order for any reason, at any time.
Note: Pricing errors on our website are rare but can happen from time to time. Pricing errors will not be honored. We do our best to maintain correct pricing at all times but in the rare chance that there is a pricing error, we reserve the right to cancel the order due to the product being listed at the incorrect price.
Customer orders can be canceled within 1 hour of purchase. They are also non-returnable and non-refundable. If you have any questions or specifications regarding your custom order, please don't hesitate to contact us email@example.com.