FAQs

Aneswers to all your Questions

Orders & Tracking Your Package

What happens when I place my order?

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order and pre-authorized your credit card for the purchase. As soon as we receive your order, we check the warehouse to confirm that your item is in stock and available for shipment. If your item(s) are available, we process the charges and submit your order. Our usual turnaround time is 1-2 business days.

Please note that the ongoing pandemic has caused worldwide delays in shipping. We will notify you if there are any processing and shipping
delays.

How do I track my order?

Tracking information will be sent directly to the customer via email after the order is processed.

Can I cancel my order?

All orders canceled within 1 hour of purchase or billing and before shipping will be assessed a restocking fee. Please check our Returns Policy for all product restocking fees. If you would like to cancel and your order has not been shipped or prepared for shipment, you will receive a full refund minus all shipping costs and a restocking fee. We reserve the right to cancel any order for any reason, at any time. Refunds will only be issued to the original credit card you used when placing your order.

Please measure the necessary space requirements etc., before purchasing!

Is there a warranty available for the products I’m purchasing?

Please take a look at the product page to find a specific warranty for that product.

Can I pick up my order?

All orders placed through the Atomic Game store will be shipped directly to their destination.

Can I order an item that is out of stock?

It depends! Please contact us at info@atomicgamestore.com to inquire about any out of stock products. Most of the items we sell are available for pre-order.

Shipping

Where do you ship your products from?

We ship directly from the manufacturers to cut down your shipping time.

How long will it take for my order to arrive?

If your item is in stock, we usually process your order within 1-2 business days. Shipping can take up from 4-14 business days, depending on the product you are ordering. You will receive a confirmation number, a delivery estimate, and a delivery window when youritem ships.

Any customized items will take longer to be assmebled and delivered.

Delivery times may vary and are not definite. They are subject to change without notice due to global events, weather conditions, etc. You can contact us at info@atomicagamestore for any questions and concerns regarding your delivery.

I received an item that is different from what I ordered. What should I do?

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Service team at returns@atomicgamestore.com

We will work to get the package re-shipped and for to get the correct item. We will require a picture of the incorrect product you received.

What are the instructions to receive my order?

Freight shipments come with curbside shipping. The freight company is not responsible for carrying the product into the building, unloading the package from the truck, or assembling your purchase. For heavier items, we strongly recommend you have the appropriate assistance available at the time of delivery. The freight company will notify you by phone to schedule a delivery date and time window. 

* Delivery - scheduling a delivery appointment when the shipping carrier calls (usually 2-3 days in advance) at a time when you can be home to sign for the items within the carrier’s business hours. Please note, most freight carriers require a 4-hour window for delivery. Fees resulting from re-delivery will be the customer's sole responsibility, so please do not miss your scheduled delivery appointment. Redelivery can take up to a week, depending on your location. Some residential areas may be inaccessible by delivery trucks, FedEx may be unable to access certain residential areas. If you feel that your required destination is inaccessible to a truck: please contact info@atomicagamestore.com prior to placing your order.

* Product Inspection - When you receive the freight, you will need to sign the Proof of Delivery from the driver. If there is any sign of damage to the packaging (i.e., scratching, chipping, denting, etc.), please make sure you notate it on the POD (Proof of Delivery). If you see a punctured or smashed box, open it and make sure that there is no damage. If you notice specific damage anywhere to the product, please note this on the POD and contact us as soon as you can. Also, take 2-3 quality pictures from your phone from different angles.

If damage is visible on the crate/boxes/packaging, please write "subject to inspection and verification."

Given the chance that the driver informs you to sign so he can leave prior to inspection, kindly inform him that he has to wait for the inspection (typically, you get 15 min to inspect), and you have the right to refuse any damaged portions of the shipment.

If you do not notate that there is possible concealed or even specific damage at the time the POD is signed, a claim cannot be filed, and Atomic Game Store has no ability, by freight law, to pursue compensation for the damages incurred. Any damages will be your responsibility. 

We do not want to see this situation, so it’s very important to follow our Shipping and Receiving Instructions.

Delivery times may vary and are not definite. They are subject to change without notice due to global events, weather conditions, etc. You can contact us at info@atomicagamestore for any questions and concerns regarding your delivery.

Payments & Financing

Why do you not charge taxes?

We charge taxes, but only in California. Let us explain:

We are required to collect sales taxes in California because we either have a physical location or nexus. Taxes will vary from state, county, and district where you live in California.

Do you offer financing?

We offer financing through Affirm. Please go to our Financing with Affirm page to find out more.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, Diners Club, Pay Pal, Google Pay, Apple Pay, Shop Pay and Meta Pay. 

Can I buy a gift card?

We do not offer gift cards at this time.

General

What are your Business hours?

We are open M-F 9-5pm PST.

What is the best way to contact you?

You can contact us through our website, email us at info@atomicgamestore.com, call us at 1-833-353-GAME (4263) or text us. We respond within 24 hours!

Returns & Refunds

What's your return policy?

If you’re not satisfied with an item you purchased, you can initiate a return within 14 days of your order delivery. Items that have been used or modified in any way cannot be returned.

Please email returns@atomicgamestore.com with your name, and reason for return to request your RA NumberAll returns must include an RA#. All return requests are processed during standard business hours M-F, 9 am-5 pm PT.

All items that come in boxes must be returned with the original packaging intact and undamaged condition to an address provided to you. Returns must be picked up and in transit no more than 20 days from the delivery date and must include all instructions, pieces, etc.

Refunds will not be given for the shipping costs, even if you receive "Free Shipping". You will be responsible for shipping costs both ways. This applies to all products, including tables. Returned goods must be shipped with freight prepaid via US Postal Service, UPS or FedEx, or an LTL freight company of your choice (for oversized items, such as tables). You will be responsible for shipping any return freight back to the warehouse. Atomic Game Store is NOT liable for lost or damaged returned parcels. Please consider purchasing shipping insurance when shipping back to the warehouse. 

The refund will be processed once the items have been received at the warehouse in good condition. The refund will be credited back to the original form of payment. 

All Products/Tables:

For orders returned for other reasons other than a defective item, we offer a complete refund minus all shipping costs (see below) and a 28% off the purchase price restocking fee for all items.

BBO Tables:

The restocking fee will be 34%. 

Holland Bar Stool Co.

28% restocking fee, 10 days to open a #RMA and must have the item back to warehouse by day 14.

DAMAGED & DEFECTIVE GOODS

What if my item is defective?

If any items are damaged or missing from the carton(s), please report this to us within five (5) working days of receipt of shipment. If you receive damaged or open carton(s), a separate claim must be filed with the carrier within five (5) business days. Be sure you sign "subject to inspection and verification" upon receipt of such carton(s).

Any boxes arriving damaged or open must be reported to the carrier immediately. Shortages must be reported to us within five (5) business days of receipt of the shipment, or no credit can be given. 


If the returned merchandise is damaged from shipping, contact us at returns@atomicgamestore.com with your name, order #, and 3-5 pictures of the damaged areas.

If you receive a defective item, you must report it to us within five (5) business days. Do not assemble the damaged item in any way, and do not throw away any packaging/pallet. The manufacturer requests all damaged items to be in their original packaging and not used. 

If the returned merchandise is factory defective, contact us at returns@atomicgamestore.com with your name, order #, and 3-5 pictures of the defect.

What if my item has shipping damage?

* Product Inspection - When you receive the freight, you will need to sign the Proof of Delivery from the driver. If there is any sign of damage to the packaging (i.e., scratching, chipping, denting, etc.), please make sure you notate it on the POD (Proof of Delivery). If you see a punctured or smashed box, open it and make sure that there is no damage. If you notice specific damage anywhere to the product, please note this on the POD and contact us as soon as you can. Also, take 2-3 quality pictures from your phone from different angles.

If damage is visible on the crate/boxes/packaging, please write "subject to inspection and verification."

Given the chance that the driver informs you to sign so he can leave prior to inspection, kindly inform him that he has to wait for the inspection (typically, you get 15 min to inspect), and you have the right to refuse any damaged portions of the shipment.

If you do not notate that there is possible concealed or even specific damage at the time the POD is signed, a claim cannot be filed, and Atomic Game Store has no ability, by freight law, to pursue compensation for the damages incurred. Any damages will be your responsibility. 

We do not want to see this situation, so it’s very important to follow our Shipping and Receiving Instructions.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@atomicgamestore.com

Other inquiries? Let's chat.

Send us a message thorugh our chat, contact form or text us at 1-833-353-4263 (GAME)