Shipping Policy

ORDER CONFIRMATION

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order and pre-authorized your credit card for the purchase. As soon as we receive your order, we check the warehouse to confirm that your item is in stock and available for shipment. If your item(s) are available we process the charges and submit your order. Our usual turnaround time is 1-3 business days.

Please note that the ongoing pandemic has caused worldwide delays in shipping. We will notify you if there are any processing and shipping delays

ORDER SHIPMENT

If your order is in stock, we will process your payment, and the warehouse will get your order ready for shipping. Please note that the ongoing pandemic has caused worldwide delays in shipping. We will notify you if there are any processing and shipping delays.

PRODUCT DELAYS / BACKORDERS

At Atomic Game Store, we understand that receiving your products in a timely manner is important to our customers. However, due to the current supply chain issues and a high volume of product backorders, some of our products may be delayed.

This is a situation that is affecting all manufacturers and is beyond our control. We apologize for any inconvenience this may cause and assure you that we are doing everything possible to get your products to you as quickly as possible.

If you decide to wait for your product, we will keep you updated on its status and estimated delivery date. We apologize for any inconvenience this may cause, and we appreciate your patience and understanding during this time.

If you change your mind about your order during the waiting period, please refer to our cancellation and return policies. We will be happy to assist you with canceling or returning your order if necessary.

We apologize for any inconvenience caused by the delays and we are doing everything we can to get your products to you as soon as possible.

SHIPPING

We ship to the Continental US only. No shipping to Hawaii or Alaska at this time. 

We are not able to ship to international destinations, PO Boxes, or APO/FPO/DPO.

Curbside Delivery - LTL Freight

Curbside delivery is our standard delivery method and is free for all freight orders. Important: The customer must be available to receive the delivery or fees will incur. Driver will offload the freight to the curb at the end of your driveway. Drivers do not bring freight into house, garage, backyard, etc. Due to this being a curbside delivery, the customer is responsible for moving the product after the initial unloading. It is also the customer’s responsibility to inspect the product to check for damages and missing parts. If the customer does not reject the delivery after assessing the product, the customer is then responsible for noting any damage or missing parts on the shipping bill. Curbside delivery does not include any additional services such as setting the product in place, unpacking, plugging in, installation or debris removal. For an additional cost, customers may request a second person to assist with unloading.

RECEIVING YOU ORDER 

Freight shipments come with CURBSIDE shipping unless noted otherwise in your shipping email. The freight company is not responsible for carrying the product into the building, unloading the package from the truck, or assembling your purchase. For heavier items, we strongly recommend you have the appropriate assistance available at the time of delivery. The freight company will notify you by phone to schedule a delivery date and time window. 

* Delivery - scheduling a delivery appointment when the shipping carrier calls (usually 2-3 days in advance) at a time when you can be home to sign for the items within the carrier’s business hours. Please note, most freight carriers require a 4-hour window for delivery. Fees resulting from re-delivery will be the customer's sole responsibility, so please do not miss your scheduled delivery appointment. Redelivery can take up to a week, depending on your location. Some residential areas may be inaccessible by delivery trucks, FedEx may be unable to access certain residential areas. If you feel that your required destination is inaccessible to a truck: please contact info@atomicagamestore.com prior to placing your order.

* Product Inspection - When you receive the freight, you will need to sign the Proof of Delivery from the driver. If there is any sign of damage to the packaging (i.e., scratching, chipping, denting, etc.), please make sure you notate it on the POD (Proof of Delivery). If you see a punctured or smashed box, open it and make sure that there is no damage. If you notice specific damage anywhere to the product, please note this on the POD and contact us as soon as you can. Also, take 2-3 quality pictures from your phone from different angles.

If damage is visible on the crate/boxes/packaging, please write "subject to inspection and verification."

Given the chance that the driver informs you to sign so he can leave prior to inspection, kindly inform him that he has to wait for the inspection (typically, you get 15 min to inspect), and you have the right to refuse any damaged portions of the shipment.

If you do not notate that there is possible concealed or even specific damage at the time the POD is signed, a claim cannot be filed, and Atomic Game Store has no ability, by freight law, to pursue compensation for the damages incurred. Any damages will be your responsibility. 

We do not want to see this situation, so it’s very important to follow our Shipping and Receiving Instructions.

Delivery times may vary and are not definite. They are subject to change without notice due to global events, weather conditions, etc. You can contact us at info@atomicagamestore.com for any questions and concerns regarding your delivery.