Shipping Policy

ORDER CONFIRMATION

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order and pre-authorized your credit card for the purchase. As soon as we receive your order, we check the warehouse to confirm that your item is in stock and available for shipment. If your item(s) are available we process the charges and submit your order. Our usual turnaround time is 1-2 business days.

Please note that the ongoing pandemic has caused worldwide delays in shipping. We will notify you if there are any processing and shipping delays

ORDER SHIPMENT

If your order is in stock, we will process your payment, and the warehouse will get your order ready for shipping. Please note that the ongoing pandemic has caused worldwide delays in shipping. We will notify you if there are any processing and shipping delays.

SHIPPING

We ship to the Continental US only. No shipping to Hawaii or Alaska at this time. 

We are not able to ship to international destinations, PO Boxes, or APO/FPO/DPO.

RECEIVING YOU ORDER 

Freight shipments come with CURBSIDE shipping unless noted otherwise in your shipping email. The freight company is not responsible for carrying the product into the building, unloading the package from the truck, or assembling your purchase. For heavier items, we strongly recommend you have the appropriate assistance available at the time of delivery. The freight company will notify you by phone to schedule a delivery date and time window. 

* Delivery - scheduling a delivery appointment when the shipping carrier calls (usually 2-3 days in advance) at a time when you can be home to sign for the items within the carrier’s business hours. Please note, most freight carriers require a 4-hour window for delivery. Fees resulting from re-delivery will be the customer's sole responsibility, so please do not miss your scheduled delivery appointment. Redelivery can take up to a week, depending on your location. Some residential areas may be inaccessible by delivery trucks, FedEx may be unable to access certain residential areas. If you feel that your required destination is inaccessible to a truck: please contact info@atomicagamestore.com prior to placing your order.

* Product Inspection - When you receive the freight, you will need to sign the Proof of Delivery from the driver. If there is any sign of damage to the packaging (i.e., scratching, chipping, denting, etc.), please make sure you notate it on the POD (Proof of Delivery). If you see a punctured or smashed box, open it and make sure that there is no damage. If you notice specific damage anywhere to the product, please note this on the POD and contact us as soon as you can. Also, take 2-3 quality pictures from your phone from different angles.

If damage is visible on the crate/boxes/packaging, please write "subject to inspection and verification."

Given the chance that the driver informs you to sign so he can leave prior to inspection, kindly inform him that he has to wait for the inspection (typically, you get 15 min to inspect), and you have the right to refuse any damaged portions of the shipment.

If you do not notate that there is possible concealed or even specific damage at the time the POD is signed, a claim cannot be filed, and Atomic Game Store has no ability, by freight law, to pursue compensation for the damages incurred. Any damages will be your responsibility. 

We do not want to see this situation, so it’s very important to follow our Shipping and Receiving Instructions.

Delivery times may vary and are not definite. They are subject to change without notice due to global events, weather conditions, etc. You can contact us at info@atomicagamestore for any questions and concerns regarding your delivery.