Returns & Refund Policy

RETURNS & REFUNDS

If youโ€™re not satisfied with an item you purchased, you can initiate a return withinย 14 days of your order delivery. Items that have been used or modified in any way cannot be returned.

Please email returns@atomicgamestore.com with your name, and reason for return to request your RA Number.ย All returns must include an RA#. All return requests areย processed during standard business hours M-F, 9 am-5 pm PT.

All items that come in boxes must be returned with the original packaging intact and undamaged condition to an address provided to you. Returns must be picked up and in transit no more than 20 days from the delivery dateย and must include all instructions, pieces, etc.

Refunds will not be given for the shipping costs, even if you receive "Free Shipping". You will beย responsible for shipping costs both ways. This applies to all products, including tables.ย Returned goods must be shipped with freight prepaid via US Postal Service, UPS or FedEx, or an LTL freight company of your choice (for oversizedย items, such as tables). You will be responsibleย for shipping any return freightย back to the warehouse. Atomic Game Store is NOT liable for lost or damaged returned parcels. Please consider purchasing shipping insurance when shipping back to the warehouse.ย 

The refund will be processed once the items have been received at the warehouse in good condition.ย The refund will be credited back to the original form of payment.ย 

Please see our "Damaged &ย Defective Goodsโ€ Policy if your item has shipping damage or is defective.ย 

Brands Restocking Fee + Return Policy

All Products/Tables:

For ordersย returned for other reasons other thanย a defective item, we offer a complete refund minus all shipping costs (see below) and aย 28% off the purchase price restocking feeย for all items.

BBOย Tables:

The restocking fee will be 34%.ย 

If you would like to cancel and your order has not been shipped or prepared for shipment, you will receive a full refund minus all shipping costs and a 34% restocking fee.ย Refunds will only be issued to the original credit card you used when placing your order.

Holland Bar Stool Co.

All Pool Tables with Logo Cloth, Pool Tables with Plain Cloth, and Shuffleboard tables are considered custom products and are non-returnable.

All other products have 28% restocking fee, 10 days to open a #RMA and must have the item back to warehouse by day 14 for items still in their original packaging.ย 

Please note that if you are using the White Glove Service - products will be non-returnable.ย 

DAMAGEDย & DEFECTIVE GOODS

If any items are damaged or missing from the carton(s), please report this to usย within twoย (2) working days of receipt of shipment.ย If you receive damaged or open carton(s), a separate claim must be filed with the carrier within twoย (2) business days.ย Be sure you sign "subject to inspection and verification" and "Damaged" upon receipt of such carton(s).

Any boxes arriving damaged or open must be reported to the carrier immediately. Shortages must be reported to us within twoย (2) business days of receipt of the shipment, or no credit can be given. โ€จ

If the returned merchandise is damaged from shipping, contactย usย at returns@atomicgamestore.com with your name, order #, and 3-5 pictures of the damaged areas.ย You will be providedย with an RA# and further instructions.ย 

If you receive a defective item, you mustย report it to us within twoย (2) business days.ย Do notย assembleย the damaged itemย in any way, andย do notย throw away any packaging/pallet.ย The manufacturerย requests all damaged items to be in their original packaging and not used.ย 

If the returned merchandise is factory defective, contactย us within 2ย business days atย returns@atomicgamestore.com with your name, order #, and 3-5 pictures of the defect. You willย be provided with an RA# and further instructions.ย 

ย Failure to report damages within 2ย days will disqualify you from product and/or parts replacements. These timeframes are mandated by 3rd party carriers and ATOMIC GAME STOREย CANNOT override those timeframes or override such policy.

Forย manufacturer defects, faulty parts and unit replacements are offered. If youย decide you do not want parts or a replacementย unit, the product can be returned underย our Returnย Policy.ย 

ORDER CANCELLATION

All Products/Tables:

At Atomic Game Store, we strive to provide the best customer service possible. In order to ensure that our customers are satisfied with their purchases, we have established the following cancellation policy.

This policy applies to all products sold by Atomic Game Store. In order to cancel an order, customers must submit their request within 24 hours of placing the order. Requests received after this time period (24 hours) will be subject to a 5% administration/processing fee.

Please note that if an order is out of stock or backordered, and you confirm that you want to wait for your product, you will be charged a 5% administration fee if canceled anytime after confirmation.

Additionally, If you want to cancel and your order has shipped or is being prepared for shipping, yourย orderย will be treated as a "return." In that case, you will receive a full refund minus all shipping costs (even if the shipping is "free" and you will be responsible for outbound/inbound shipping) and aย 28% restocking fee. Pleaseย refer for more details to ourย Return Policy.ย 

Refunds will only be issued to the original credit card you used when placing your order.

If you wish to cancel an order, please contact us immediately. We will do our best to process your request in a timely manner.

Please measure the necessary space requirements etc., before purchasing!

CUSTOM ORDERS

Customer orders can be canceledย within 24ย hours of purchase. They are also non-returnable and non-refundable. If you have any questions or specificationsย regarding your custom order, please don't hesitate to contact us at sales@atomicgamestore.com.ย 

Note: Pricing errors on our website are rare but can happen from time to time. Pricing errors will not be honored. We do our best to maintain correct pricing at all times but in the rare chance that there is a pricing error, we reserve the right to cancel the order due to the product being listed at the incorrect price.

We reserve the right to cancel any order for any reason, at any time.ย