RETURNS & REFUNDS
If youāre not satisfied with an item you purchased, you can initiate a return within 14 days of your order delivery. Items that have been used or modified in any way cannot be returned.
Please email returns@atomicgamestore.com with your name, and reason for return to request your RA Number. All returns must include an RA#. All return requests areĀ processed during standard business hours M-F, 9 am-5 pm PT.
All items that come in boxes must be returned with the original packaging intact and undamaged condition to an address provided to you. Returns must be picked up and in transit no more than 20 days from the delivery dateĀ and must include all instructions, pieces, etc.
Refunds will not be given for the shipping costs, even if you receive "Free Shipping". You will beĀ responsible for shipping costs both ways. This applies to all products, including tables. Returned goods must be shipped with freight prepaid via US Postal Service, UPS or FedEx, or an LTL freight company of your choice (for oversizedĀ items, such as tables). You will be responsibleĀ for shipping any return freightĀ back to the warehouse. Atomic Game Store is NOT liable for lost or damaged returned parcels. Please consider purchasing shipping insurance when shipping back to the warehouse.Ā
The refund will be processed once the items have been received at the warehouse in good condition.Ā The refund will be credited back to the original form of payment.Ā
Please see our "Damaged &Ā Defective Goodsā Policy if your item has shipping damage or is defective.Ā
Brands Restocking Fee + Return Policy
All Products/Tables:
For ordersĀ returned for other reasons other thanĀ a defective item, we offer a complete refund minus all shipping costs (see below) and aĀ 28% off the purchase price restocking feeĀ for all items.
BBOĀ Tables:
The restocking fee will be 34%.Ā
Holland Bar Stool Co.
All Pool Tables with Logo Cloth, Pool Tables with Plain Cloth, and Shuffleboard tables are considered custom products and are non-returnable.
All other products have 28% restocking fee, 10 days to open a #RMA and must have the item back to warehouse by day 14 for items still in their original packaging.Ā
Please note that if you are using the White Glove Service - products will be non-returnable.Ā
DAMAGEDĀ & DEFECTIVE GOODS
If any items are damaged or missing from the carton(s), please report this to us within twoĀ (2) working days of receipt of shipment. If you receive damaged or open carton(s), a separate claim must be filed with the carrier within twoĀ (2) business days. Be sure you sign "subject to inspection and verification" and "Damaged" upon receipt of such carton(s).
Any boxes arriving damaged or open must be reported to the carrier immediately. Shortages must be reported to us within twoĀ (2) business days of receipt of the shipment, or no credit can be given. āØ
If the returned merchandise is damaged from shipping, contactĀ usĀ at returns@atomicgamestore.com with your name, order #, and 3-5 pictures of the damaged areas. You will be providedĀ with an RA# and further instructions.Ā
If you receive a defective item, you mustĀ report it to us within twoĀ (2) business days. Do notĀ assembleĀ the damaged item in any way, and do notĀ throw away any packaging/pallet. The manufacturerĀ requests all damaged items to be in their original packaging and not used.Ā
If the returned merchandise is factory defective, contactĀ us within 2Ā business days atĀ returns@atomicgamestore.com with your name, order #, and 3-5 pictures of the defect. You willĀ be provided with an RA# and further instructions.Ā
Ā Failure to report damages within 2Ā days will disqualify you from product and/or parts replacements. These timeframes are mandated by 3rd party carriers and ATOMIC GAME STOREĀ CANNOT override those timeframes or override such policy.
ForĀ manufacturer defects, faulty parts and unit replacements are offered. If youĀ decide you do not want parts or a replacementĀ unit, the product can be returned underĀ our ReturnĀ Policy.Ā
ORDER CANCELLATION
All Products/Tables:Ā
At Atomic Game Store, we strive to provide the best customer service possible. In order to ensure that our customers are satisfied with their purchases, we have established the following cancellation policy.
This policy applies to all products sold by Atomic Game Store. In order to cancel an order, customers must submit their request within 24 hours of placing the order. Requests received after this time period (24 hours) will be subject to a 5% administration/processing fee.
Please note that if an order is out of stock or backordered, and you confirm that you want to wait for your product, you will be charged a 5% administration fee if canceled anytime after confirmation.
Additionally, If you want to cancel and your order has shipped or is being prepared for shipping, yourĀ orderĀ will be treated as a "return." In that case, you will receive a full refund minus all shipping costs (even if the shipping is "free" and you will be responsible for outbound/inbound shipping) and aĀ 28% restocking fee. PleaseĀ refer for more details to ourĀ Return Policy.Ā
Refunds will only be issued to the original credit card you used when placing your order.
If you wish to cancel an order, please contact us immediately. We will do our best to process your request in a timely manner.
Please measure the necessary space requirements etc., before purchasing!
We reserve the right to cancel any order for any reason, at any time.Ā
BBOĀ Tables:
All orders canceled within 1Ā hour of purchase or billing and before shipping will be assessed a 34% restocking fee.Ā If you would like to cancel and your order has not been shipped or prepared for shipment, you will receive a full refund minus all shipping costs and a 34% restocking fee.Ā Refunds will only be issued to the original credit card you used when placing your order.
Please measure the necessary space requirements etc., before purchasing!
We reserve the right to cancel any order for any reason, at any time.Ā
Note: Pricing errors on our website are rare but can happen from time to time. Pricing errors will not be honored. We do our best to maintain correct pricing at all times but in the rare chance that there is a pricing error, we reserve the right to cancel the order due to the product being listed at the incorrect price.
CUSTOM ORDERS
Customer orders can be canceledĀ within 1 hour of purchase. They are also non-returnable and non-refundable. If you have any questions or specificationsĀ regarding your custom order, please don't hesitate to contact us at sales@atomicgamestore.com.Ā